How can I close my account? | Hnry Help Center

There are two ways to close your account with Hnry:

1. If you have not been paid through your Hnry account:

You can void your account in the app

Go to the navigation bar on the left of your Dashboard, and select the drop down 'Your account' and then 'Settings'

There you will see the close account option below your self-employed work type.

You will be prompted to select a reason for the account closure from a list in a drop down section. Once selected, you will be able to click on the 'Close Account' button.

Once this is done, your Hnry account will be fully voided.

2. If you have been paid through your Hnry account:

You can close your account via the Hnry Team

Once you have received a payment through your Hnry account, we act as your Registered Tax Agent and are required to follow certain steps to ensure that you account is closed properly.

To start this process please contact us:

Sign in to the Hnry app (if you haven’t already)
Select Help from the Hnry app menu
Send us a message requesting to close your account with the reason for closing it.

A member of the Hnry team will then reach out and let you know the next steps.

Please note that although we can close your account. to comply with our business obligations as a tax agent, we are required to hold information for a period of 7 years and therefore are unable to completely void your account. However, we can remove your access to your account so that you can no longer log in. Please let a member of the team know if would like us to implement this for you.

If you have any further questions, please don't hesitate to get in contact with the team!